PRC’s resident expert, Jan Gnida, Director of Patient Experience and Government Surveys provides new insight. This video from Jan describes what she has learned and what she sees on the horizon from CMS and AHRQ.
Links Jan References:
Slide 9 – 1:00 – CMS link: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/ed.html
Slide 12 – 9:20 – CAHPS link: https://cahps.ahrq.gov/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
Fall has been a busy time for Jan Gnida! After attending two recent CAHPS educational conferences, she’s got news to share with the inquiring minds who want to know more about the moving parts of CAHPS survey development.
In this video Jan briefly discusses:
• CMS’s next steps for testing a survey for ED patients, including the new approaches being considered
• What AHRQ has planned for the next CAHPS surveys to be developed and what’s on their minds as the body of survey instruments continues to grow
• What AHRQ is testing related to the collection and reporting of patients’ comments about their doctor care
For further information on CAHPS and CAHPS surveys, click this link:
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