The role of HR in modern companies | #Know16
by Gabriel Pesek | May 18, 2016
In the modern workplace, engaging with employees on an effective level is key to building a well-orchestrated work environment, and achieving that connection is a job for dedicated teams.
Jen Stroud, HR evangelist and transformation consultant at ServiceNow, Inc., joined Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, to talk about some of the ways she approaches HR, the adjustments prompted by millennial attitudes and more.
The greatest resource
Early in the conversation, Stroud addressed the essential role employees play in their interactions with employers and for HR teams in particular. “For human resources, their chief asset is employees,” Stroud said. “And so they are committed to providing their employees with that great experience.”
The process of acquiring, training and integrating new employees is something that must be considered even by enterprises with solid established teams, a procedure subject to persistent streamlining for both revenue and efficiency reasons. “It all comes down to ensuring that the investment that you’ve made in those people is good, and that you can get them productivity as quickly as possible,” Stroud explained, though with each company needing to tailor this process to their particular needs, teams that take too generalized an approach can work against their own aims.
“The great thing about ServiceNow is that we can help our customers create that experience that they know they want to create for their employees and model that within a portal experience,” Stroud said, addressing some of the ways in which ServiceNow brings its customers with older infrastructure up to speed. “With ServiceNow, we integrate with WorkDay [a tool that provides enterprise cloud applications for human capital management], and fill in that gap … taking e-mail and spreadsheets out of the equation to provide that one service delivery solution.”
Drawn by experience
Stroud also discussed how she was moved to join ServiceNow after seeing the effect they had on the environment at her previous job, saying that after observing such a drastic change, she immediately wanted to be involved with their efforts. Stroud was positive in reflecting on her time at ServiceNow and in anticipating the role the company would continue to play in the market at large and with its customers. Asked for ways in which other companies could begin improving their service, she advised, “I think developing a strong relationship with your IT partners and creating together that service management approach to HR service delivery is really going to be their best foot forward.”