Chip R. Bell is the founder of a consulting practice which helps organizations to build cultures that support long-term customer loyalty.
Prior to starting a consulting firm in the late 1970s, Chip Bell was Vice President and Director of Management and Organization Development for NCNB, now Bank of America.
Chip is the author or co-author of nineteen books including: Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service; Magnetic Service: Secrets for Creating Passionately Devoted Customers; Service Magic: The Art of Amazing Your Customers; Customers As Partners: Building Relationships That Last; Managers As Mentors: Building Partnerships For Learning; Managing Knock Your Socks Off Service; Dance Lessons: Six Steps to Great Partnerships in Business and Life, among others. His latest book is the international best-selling Wired and Dangerous: How Your Customers Have Changed and What to do About it.
Chip Bell logs over 100,000 air miles a year working with organizations on creating innovative experiences for customers. Chip empowers organizations to develop a cult-like following which results in dramatic business growth even in challenging economic times. He has served as consultant and/or trainer to such major brands as Ritz-Carlton Hotels, USAA, Universal Orlando, Bank of America, GE, Nissan Infiniti, Microsoft, CVS/Pharmacy, Verizon, Allstate, Eli Lilly, Marriott, Harley-Davidson, Duke Energy, Sears, KPMG, Hertz, Cadillac, Lockheed-Martin and Victoria’s Secret.
He has appeared live on CNBC, CNN, ABC, Bloomberg TV, NPR, Voice of America, and Reuters and his work has been featured in the Wall Street Journal, Fortune, USA Today, Inc. Magazine and Business Week.
More About Speaker, Chip Bell. . .
Chip Bell’s insights into customer loyalty and service leadership span over 300 articles appearing in leading publications including: Quality Digest, Leader to Leader, Journal of Management Consulting, Journal of Quality and Participation, Leadership Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, CustomerThink, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal and many others.
Dr. Bell holds graduate degrees in Organizational Psychology and Human Resource Development from Vanderbilt University and George Washington University.
To book Chip Bell to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/chip-bell.html